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  • How can I book the VIP Meet & Greet service?
    You can book directly on our website, through email, or by contacting our customer service team.
  • What payment methods do you accept?
    We accept major credit cards, bank transfers, and secure payment links sent directly to your email.
  • What is your cancellation policy?
    You can cancel up to 48 hours before the service for a full refund. Late cancellations or no-shows are non-refundable.
  • What is the VIP Meet & Greet service?
    The VIP Meet & Greet service offers a seamless and luxurious airport experience, including priority assistance through immigration, customs, baggage claim, and escort to your next destination.
  • Who can use the VIP Meet & Greet service?
    The service is available to all passengers, regardless of travel class, who wish to enjoy a stress-free and expedited airport experience.
  • At which airports is this service available?
    We specialize in Paris Charles de Gaulle (CDG) Airport, but our network also offers VIP services at other major international airports upon request.
  • What does the VIP Meet & Greet Departure service include?
    Our team will assist with check-in, baggage drop-off, fast-track security and immigration clearance, and escort you to your airline’s VIP lounge or boarding gate.
  • How early should I arrive at the airport for a VIP Meet & Greet Departure service?
    We recommend arriving 2–3 hours before your flight to ensure a smooth process.
  • What happens during the VIP Meet & Greet Arrival service?
    A professional greeter will meet you at the aircraft door, assist with immigration and customs, and escort you to your transportation while handling your luggage.
  • Can you assist with lost luggage on arrival?
    Yes, our team can provide support in locating lost luggage and communicating with the airline's baggage services.
  • What does the VIP Meet & Greet Transit service entail?
    Our team will meet you at the aircraft door, assist with immigration if necessary, and escort you to your connecting flight with expedited priority.
  • Can you handle short layovers?
    Yes, we specialize in ensuring smooth connections, even with short layovers. However, we advise sharing your itinerary in advance to make necessary arrangements.
  • Can you arrange transportation from/to the airport?
    Absolutely! We offer luxury transportation options, including the latest Mercedes S Class and V Class models, to ensure a seamless journey from the airport.
  • Do you cater to VIPs, celebrities, and high-profile individuals?
    Yes, our services are tailored to offer the highest level of privacy, security, and discretion for all our clients, including VIPs and high-profile individuals.
  • Can I request a multilingual greeter?
    Yes, we can arrange greeters who speak your preferred language. Please inform us at the time of booking.
  • Do you assist with VAT refund processes?
    Yes, for eligible clients, we can assist with the VAT refund process during your departure service.
  • What is the difference between VIP Meet & Greet and the VIP Terminal service?
    The VIP Meet & Greet service assists you within the public terminal, while the VIP Terminal offers a private terminal experience with additional luxury amenities and exclusivity.
  • Is the service suitable for families or travelers with mobility challenges?
    Yes, our services are designed to accommodate families, elderly travelers, and those with special needs, ensuring a comfortable and hassle-free experience.
  • Can I make changes to my booking after confirmation?
    Yes, changes are possible depending on availability. Please contact our team as soon as possible to request modifications.
  • What happens if my flight is delayed?
    Our team tracks your flight in real-time and adjusts the service accordingly to ensure seamless assistance, regardless of delays.
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